Success with SWYFT Solutions

Whether you are just looking for the resources to do it yourself or prefer to have someone alongside you every step of the way, the SWYFT Solutions team prides itself on its consultative approach to offer you the services you need to achieve success with your tools. We offer two defined success plans to get you up and running and keep you running smoothly; SWYFT Support or SWYFT Success. Get your questions answered and ensure your team is up and running efficiently with SWYFT Support, or take your team to the next level with training, custom consultation, and beyond with SWYFT Success. These plans give you the flexibility to ensure you have the level of support you need.

 

SWYFT Success Plans Overview

 
 
 

SWYFT Support

This plan will get you up and running with your tools and ensure you have all of your questions answered with access to our knowledgeable support team, designed for self-motivated individuals and teams.

  • Get your questions answered with phone and email support

  • Connect with our support team on a screen share to troubleshoot software questions

Who is it best for: Individuals and smaller teams that are self-motivated but would like to have resources to get their general questions answered.

 
 

SWYFT Success

In addition to advanced support, this plan will expedite success with your tools with expert guidance and coaching, designed for individuals and teams looking for advanced support.

  • Access self-paced training via the Pinnacle platform

  • Escalate your learning experience with discounted instructor-led training

Who is it best for: Individuals and teams looking to get their questions and issues addressed quickly and efficiently and that have an interest in expanding their knowledge of their tools.

 

SWYFT Success Plans Pricing

Document
SWYFT Services Packages
SWYFT Support $19/MonthBilled Annually Per User*

Most Popular

SWYFT Success $36/MonthBilled Annually Per User*
Software Upgrades
Software Upgrades+  ? Feature is included. Feature is included.
SOLIDWORKS Visualize
SOLIDWORKS Visualize+  ? Feature is included. Feature is included.
Bug and Installation Support
SOLIDWORKS CAM Standard
SOLIDWORKS CAM Standard+  ? Feature is included. Feature is included.
SOLIDWORKS Certifications+  ? Feature is included. Feature is included.
Bug and Installation Support
Bug and Installation Support  ? Feature is included. Feature is included.
User Communities
User Communities  ? Feature is included. Feature is included.
Knowledge Base
Knowledge Base  ? Feature is included. Feature is included.
Email Support
Email Support  ? Feature is included. Feature is included.
Phone Support
Phone Support  ? Feature is included. Feature is included.
Screen Share Support  ?
Screen Share Support  ? Feature is included. Feature is included.
Pinnacle Lite Self Paced Training Library
Pinnacle Lite Self Paced Training Library  ? Feature is not included. Feature is included.
CSWA & CSWP Prep Courses
CSWA & CSWP Prep Courses  ? Feature is not included. Feature is included.
Instructor Led Training Discount
Instructor Led Training Discount  ? Feature is not included. 15%
Custom Consultation Sessions Per Year**
Custom Consultation Sessions Per Year**  ? Feature is not included. 2
3DEXPERIENCE Elite Coaching
3DEXPERIENCE Elite Coaching  ? Feature is not included. Feature is included.
Dedicated Customer Success Manager
Dedicated Customer Success Manager  ? Feature is not included. Feature is included.

*All users in the same organization must be on the same plan
**Custom consultation sessions are provided per organization (i.e. an organization subscribed to the SWYFT Success plan would have two sessions for all users to share within the year)
+Included with active SOLIDWORKS subscriptions

Still not seeing a plan that fits your needs? Contact us to discuss a custom support plan to ensure success!

 

SWYFT Success Plans FAQ

  • SWYFT Success plans help accelerate the ROI of your software, such as SOLIDWORKS or 3DEXPERIENCE solutions. Whether you are just looking for an occasional question to be answered, or to fully define KPIs and have someone with you every step of the way, there is a plan for you!

  • There is a success plan for everyone! Whether you are a single user, a large team, new to the software, or experienced, the services provided in our success packages will help you get the most out of your software. If don’t see any options that fit your needs, contact us to discuss a custom plan!

  • The pricing is on an annual basis, per user. The number of users is based on the total number of base software subscriptions, such as the number of SOLIDWORKS licenses or 3DSwymer roles. All users must fall within the same plan.